Meter Reading

As part of Harris County Municipal Utility District No. 50’s (the “District) ongoing efforts to improve services with our customers, the District’s water meters have been replaced with the new Smart Meters since February 2019.

Here are some important information to know about your Smart Meter:

• Smart meters are a measuring device that has the ability to store and transmit consumption data frequently. In addition to measuring the volume consumed, they also record the date and time the consumption occurs.
• Smart Meters provides the District with real-time notification of any leaks, tampering and illegal usage. Any slight movement or disruption of the meter can result in a leak and send an alert to the District’s office. Tampering can result in penalties up to $5,000.00! Please make sure to contact our office for any questions or concerns about your meter.
• According to section 1.01 of the District’s Rate Order, only one connection per single-family residential unit is authorized. A previous letter was transmitted reminding residents of the consequences of unauthorized connection pursuant to the District’s Rate Order. All water services will be audited by the District in the next coming months.

Additionally, we are excited to announce real-time notification of your daily water usage. To access your personalized online portal visit: www.eyeonwater.net/signup

You will need the following information to register for an online account:

Zip Code, Account Number & E-Mail Address

How to Read your Smart Meter from the Meter Box

STEP 1   Locate your meter box, generally found towards the front of a property, near the street. The box is typically in a direct line with the main outside faucet. It is housed in a concrete box usually marked "water". Remove the lid by using a tool such as a large screwdriver. Insert the tool into one of the holes and pry the lid off.

STEP 2   Once you open the meter box lid, lift the protective cap on the meter. On the face of the meter, there is a window with a display of numbers. Read the number display from left to right. This is your meter reading. Meters measure water in gallons or cubic feet. Charges for the amount of water consumed are rounded to the nearest thousand gallons or hundred cubic feet used during a billing period. Compare that reading to what your bill states as your current or present reading.

STEP 3   Keep in mind that you might be checking your meter on a date different from the one used for billing. This could result in a difference in the amount you find, compared with the amount on which your bill is based. However, if your reading is considerably higher than what is on your bill, check for a leak or try to determine the source of large water use. If your reading is significantly lower than the reading on your bill, please contact us and let us assist you in determining the problem.